FAQ
*You must have full coverage insurance of your own in order to take our vehicles to the snow*
Requirements
Can I use my international driver's license?
Valid drivers licenses issued in your state or country is acceptable as well as international licenses.
Do I need insurance?
Yes, insurance is required by state law.
What are your age requirements?
You have to be at least 21 years of age to rent or drive. There is an underage fee for drivers between 21-24
Service
Road Assistance If you purchase our Roadside Service Assistance we will waive all, or a portion of the cost of a roadside assistance service call up to the amount of $400.00 per incident. You may purchase Road Assistance at $9.99 per rental day. Benefits include emergency road service towing, jump start, flat tire change, lockout service, and emergency fuel delivery.
Adaptive Driving Devices for our customers with disabilities. Adaptive Driving Devices include hand controls, left foot accelerator, spinner knobs and pedal extenders. Such devices are available at no additional charge.
Method of payment
What forms of payment do you accept?
You can pay cash, debit cards, and credit cards. Deposit must be done on a card.
Can I use another persons credit card for renting a vehicle?
Yes, but the card holder must present themselves with proper i.d. to sign the rental contract, or authorization form must be signed.
Deposit
Do I need a deposit?
Yes, a deposit is required for security purposes. All security deposits must be made on a debit/credit card.
How much is the deposit?
The deposits is based on the type of vehicle, usually from $350.00 to $500.00
Cancellation Policy
You have 48 hours prior to pick up date to cancel if you must. Any cancellations made after, or no shows, are subject to a one day rental charge plus any other fees applicable.
Any vehicle returned earlier than the agreed time will still be charged complete total as agreed on the signed contract.
Type of vehicles
What type of cars do you have?
We have 15 passenger vans, 12 Passenger Vans, 11 Passenger Vans, 8 Passenger Full Size Vans, 8 Passenger Mini Vans, 7 Passenger Mini Vans, Cargo Vans, SUVs and compact cars.
Do you have automatic or stick shift cars?
We have automatic cars only
Do you have air conditioned cars?
Yes, all our cars have air conditioning.
Accessories
Do you offer accessories with your rentals?
We do have accessories that can be rented with the vehicles. The accessories are a baby seat and GPS systems.
Additional charges
Is there an additional charge for more than one driver?
Yes, additional charges apply when rental vehicle is to be driven by more than one person.
Is there an additional charge for fuel?
Fuel must be brought back the same way it was given to you. If van is not full, we charge $11.99 per gallon.
Is there an additional charge for underage?
Yes, it only applies to customers that are 21-24 years old.
How many miles am I allowed to drive?
We offer 150 free miles per day on cars, 200 per day on vans and 150 per day on cargo vans.
**Vechicles returned extremely dirty from the interior, with stains (vomit, liquit, oil, etc.), tagged, smelly or embedded animal hair will be charged $250**
Towing Charges
You are responsible for any towing charges if the vehicle was towed away during the time you rented.
Out-of-state
Can I drive out-of-state?
Yes, vans can be driven out-of-state, (California, Nevada, and Arizona only) but a LAX Van Rental Agent must be informed of where you will be going with the van before you leave with the van.
Mexican Insurance is available for $69.99 per day
Monthly Special
If I rent a vehicle for a month can I get a good price?
Yes, vehicles can be rented by the month and receive a special rate.
Returning vehicles
If I have a flight leaving during your closing hours, is there anywhere I can leave your vehicle?
Yes, we have a drop off service. Let us know in advance for instructions on where to leave your vehicle.